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Refund Policy

Refund Policy - the basics

  1. Refund Eligibility: Refunds are available within 3 days of booking, provided the session has not started. No refunds will be issued once a session has begun.

  2. No-Show & Late Arrival: No refunds or credits will be issued for missed or late sessions.

  3. Service Errors: If an incorrect service is booked, partial refunds or credits may be offered, subject to approval.

  4. Processing Time: Approved refunds may take up to 10 days to process.
     

By using our services, you agree to these terms and conditions.

A legal disclaimer

By using the services provided by Serenity By MSH, including tarot readings, numerology consultations, and other spiritual wellness services, you acknowledge and agree that these services are for entertainment purposes only. The insights and guidance provided are not intended to replace professional advice in legal, medical, financial, or psychological matters. We do not guarantee the accuracy of any reading or outcome, and you are solely responsible for any decisions made based on the information provided. All services are non-refundable once the session has commenced. By booking or using our services, you agree to comply with our Cancellation and Refund Policy.


The Cancellaion & Refund Policy

At Serenity By MSH, we strive to provide the best experience with our tarot readings, numerology consultations, and other healing services. Our cancellation and refund policy is designed to ensure fairness while respecting both our clients and our service providers.
 

Refund Eligibility
 

  1. Booking Responsibility: Clients are responsible for ensuring the correct service is selected and paid for at the time of booking.

  2. Refund Requests: Refunds can be requested within 3 days from the payment date. After this period, refunds are not eligible. If you are unsatisfied with a session, please contact us within this time frame.

  3. Session Initiation: Once a session has been started, no refunds will be issued. This applies even if the session is not completed in full.

  4. No-Show or Late Arrival: If a client fails to attend or arrives late, no refund or credit will be provided for the missed time.

  5. Errors in Booking: If an incorrect service was booked, we may provide a partial refund or credit for the unused portion of the service, subject to management approval.
     

How to Claim a Refund
 

  1. Proof of Purchase: To request a refund, please provide your receipt, proof of purchase, or the email ID used for booking.

  2. Refund Processing: Once approved, refunds may take up to 10 days to reflect in your account.

  3. Bank Inquiries: If you do not receive your refund within the specified timeframe, please contact your bank or credit card provider for assistance.
     

Additional Considerations

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  • Tarot and Spiritual Services: As these services are for entertainment and guidance, we do not offer refunds for dissatisfaction once the session has begun. However, if you feel the service did not meet expectations, please contact us within the 3-day window to discuss your concerns.

  • Wellness Services: The 3-day refund policy applies to all wellness services like numerology and personalized plans as well.
     

By booking with Serenity By MSH, you confirm that you have read and accepted our Cancellation and Refund Policy. If you have any questions or concerns, please reach out to us at serenitybymsh@gmail.com.

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